APPOINTMENT POLICY

Late/Missed Appointment
Please arrive 10 minutes prior to your allocated time.  This allows you the time to fill out the appropriate client form and prepare for the service. Time for your appointment has been allocated for you.  A 60-minute massage is a 60-minute massage.  Late arrival may result in a shortened session time in order that Moon Energy Massage can accommodate appointments following you.  Full payment for your session will be required.  Late or missed appointments exclude others from receiving treatment and inconvenience both the therapist and other waiting clients.  
Please be aware that parking can be difficult on weekends and during summer months.  Please allow extra time for parking.

Cancellations
It is understood that cancellations happen.  Notifications given at least 24 hours’ notice will receive no charge.  Same day cancellation will result in 100% of services charged.  Failure to show up for your appointment will result in a 100% charge of the reserved service amount.  
You may cancel online, by phone or text.  Email cancellations will not be accepted.

Refunds
No refunds will be given for deposits paid or same day cancellations.  Gift certificates are non-refundable but they are transferrable.  The owner reserves the right to make the final decision on this policy
Additional (prepayments and securing appointment times)
To secure any services beyond 1.5 hours will require 100% payment at time of booking.

Inappropriate Conduct
The client understands that any illicit, sexual or aggressive remarks, advances or gestures will not be tolerated and will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.

Draping
Clients will always remain draped. This includes the genitalia, gluteal crease and breast area for both men and women.  Any type of breast massage request will need to be prescribed by a physician and written consent by client.  Only the area of the body that is being worked on will temporarily be undraped.

Terminate Session
The client has a right to refuse, modify or terminate treatment regardless of prior consent given.
The therapist also exercises the right to refuse to treat any person or part of the body for just and reasonable cause.  The client will not be charged for the session unless more than 50% of the session time has been exceeded.  The client will be responsible to pay the percentage of the time used after 50%.

Code of Ethics
Principles of Ethics
The Principles of Ethics form the first part of the Code of Ethics. They are aspirational and inspirational model standards of exemplary professional conduct for all members of the association. These Principles should not be regarded as limitations or restrictions, but as goals for which members should constantly strive.
Massage therapists/practitioners shall:
Demonstrate commitment to provide the highest quality massage therapy/bodywork to those who seek their professional service.
Acknowledge the inherent worth and individuality of each person by not discriminating or behaving in any prejudicial manner with clients and/or colleagues.
Demonstrate professional excellence through regular self-assessment of strengths, limitations and effectiveness by continued education and training.
Acknowledge the confidential nature of the professional relationship with clients and respect each client’s right to privacy within the constraints of the law.
Project a professional image and uphold the highest standards of professionalism.
Accept responsibility to do no harm to the physical, mental and emotional well-being of self, clients and associates.

Rules of Ethics
The Rules of Ethics are mandatory and direct specific standards of minimally acceptable professional conduct for all members of the association. The Rules of Ethics are enforceable for all association members, and any members who violate this Code shall be subject to disciplinary action.
Massage therapists/practitioners shall:
Conduct all business and professional activities within their scope of practice and all applicable legal and regulatory requirements.
Refrain from engaging in any sexual conduct or sexual activities involving their clients in the course of a massage therapy session.
Be truthful in advertising and marketing, and refrain from misrepresenting his or her services, charges for services, credentials, training, experience, ability or results.
Refrain from using AMTA membership, including the AMTA name, logo or other intellectual property, or the member’s position, in any way that is unauthorized, improper or misleading.
Refrain from engaging in any activity which would violate confidentiality commitments and/or proprietary rights of AMTA or any other person or organization.